Dear Clients,

On August 20th at around 9:00 AM EST we will be performing hardware changes that require the machine to be powered off.

We expect about 15 minutes of downtime while we perform this maintenance. Your server will come back online automatically and all your settings will be kept.

UPDATE: This maintenance to be was supposed the 20th but our provider made a mistake and proceeded today the 19th instead. We are sorry for the inconveniences.

Thank you for you understanding and patience.
Affected Locations:
     •   Tampa, Florida
Posted 8/18/2008 10:44 PM EST

Dear Clients,

On the 19th August at around 3:00 AM EST our Virginia provider will be conducting a scheduled maintenance on their switches. The brief outage for your server will last around 15 minutes.

The servers will come back online automatically and all your setting will be saved.


Thank you for your understanding and patience.


Affected Locations:
     •   Herndon, Virginia
Posted 8/17/2008 10:47 AM EST

Dear Clients,

In the past few days, an exploit was released capable of remotely crashing any Ventrilo servers.
We received from Ventrilo (Flagship) an urgent server upgrade fixing that exploit.

During the day (17th & 18th August) we will be applying this upgrade on all our servers which will cause about 5-10 minutes of downtime per server.

We will update this news as soon as this upgrade is completed.

Thank you for your understanding and patience.

Affected Locations:
     •   Chicago, Illinois
     •   New Jersey
     •   Cincinnati, Ohio
     •   Dallas, Texas
     •   Los Angeles, California
     •   Seattle, Washington
     •   Atlanta, Georgia
     •   London, England
     •   Herndon, Virginia
     •   Montreal, Canada
     •   Frankfurt, Germany
     •   San Jose, California
     •   Denver, Colorado
     •   Charlotte, North Carolina
     •   New York, NY
     •   Toronto, Ontario
     •   Tampa, Florida
     •   Portland, Oregon
     •   Portugal
     •   Amsterdam, Netherlands
     •   Israel
Posted 8/17/2008 9:53 AM EST

Dear Clients,

There is an issue currently affecting our Tampa location causing certain network problems. Our provider is currently looking into the issue and will work dillegently to have it solved as soon as possible. We will post further updates here as they become available.

Thank you for your understanding and patience.
Affected Locations:
     •   Tampa, Florida
Posted 8/15/2008 4:14 PM EST

Dear Clients,

There is currently a DDOS attack affecting one of our Montreal machine, we are trying to mitigate the attack.

We will update this news as soon as we have more information.

Thank you for your patience
Affected Locations:
     •   Montreal, Canada
Posted 8/7/2008 9:27 PM EST

Dear Clients,

Our San Jose datacenter is currently having a network issue, we do not have a precise ETA for the moment.

We will update this news as soon as we have more information.

UPDATE 3:55PM EST: Network connectivity is being restored and everything should be back to normal shortly

Thank you for your patience and understanding.


Affected Locations:
     •   San Jose, California
Posted 8/4/2008 2:41 PM EST

Dear Clients,

There is currently a problem at the Tampa Florida data center, our provider is working on the problem, we do not have an ETA for the moment.

We will update this news as soon as we have more information.

UPDATE: Servers are now back online, this was caused by a power failure at our Tampa Florida provider data center, we do not have more details for the moment but will update this news as soon as we do.

Thank you for your patience and understanding.
Affected Locations:
     •   Tampa, Florida
Posted 8/3/2008 7:34 PM EST

Dear clients,

vent17.light-speed.com is experiencing a problem and will be back online ASAP.

**UPDATE** We've went ahead and swapped out the hard drive into a new chassis and the server should be all set and fully operational. We're keeping an eye on it to make sure everything runs smoothly.

**UPDATE** We swapped out the memory in the server and seemed to resolve the issue. Roughly 45 minutes later the server went back offline. We're swapping out the server into a new chassis and we hope that will fix the issue.

Will update when we get more details.

Thank you for your patience and understanding.

Affected Locations:
     •   Los Angeles, California
Posted 8/3/2008 4:01 PM EST

Dear clients,


We will be conducting a short maintenance on vent62 & Vent63 at around 9:00 August 5th.
The maintenance will last about 5 minutes, all your settings will be saved and your server will come back online automatically.

Thank you for your patience and understanding.

Affected Locations:
     •   Cincinnati, Ohio
     •   London, England
     •   Toronto, Ontario
Posted 8/3/2008 2:24 PM EST

Dear Clients,

Vent14.light-speed.com stopped responding properly, we initiated a reboot and it should be back online shortly.

We will update this news as soon as we have more information

UPDATE 7:05 PM EST: The machine did not come back online after a remote reboot, our provider is looking into the problem.

UPDATE 7:25 PM EST: The server is now back online, we will probably have to schedule a maintenance to perform an hardware test in the next week.

Thank you for your patience and understanding
Affected Locations:
     •   Los Angeles, California
Posted 7/29/2008 6:51 PM EST

Dear clients,


We will be conducting a short maintenance on all teamspeak servers at around 9:00 AM EST July 29th (postponed August 1).
The maintenance will last about 5 minutes, all your settings will be saved and your server will come back online automatically.

Thank you for your patience and understanding.

Affected Locations:
     •   Chicago, Illinois
     •   New Jersey
     •   Cincinnati, Ohio
     •   Dallas, Texas
     •   Los Angeles, California
     •   Seattle, Washington
     •   Atlanta, Georgia
     •   London, England
     •   Herndon, Virginia
     •   Montreal, Canada
     •   Frankfurt, Germany
     •   San Jose, California
     •   Denver, Colorado
     •   Charlotte, North Carolina
     •   New York, NY
     •   Toronto, Ontario
     •   Tampa, Florida
     •   Portland, Oregon
     •   Portugal
     •   Amsterdam, Netherlands
Posted 7/29/2008 1:26 PM EST

Dear Clients,

Our North Carolina provider will be performing a maintenance at around 3:00 AM on the 29 of July.
The maintenance will take approximately 30 minutes to complete. You service will be unavailable during that time and it will come back online automatically, all setting will be saved.


Thank you for your patience and understanding.
Affected Locations:
     •   Charlotte, North Carolina
Posted 7/28/2008 9:53 PM EST

Dear Clients,

There is currently a network issue with our North Carolina provider, we do not have an ETA at this time. We will update this news as soon as we have more information.

UPDATE 10:15 : This issue is now resolved.

Thank you for your patience and understanding
Affected Locations:
     •   Charlotte, North Carolina
Posted 7/28/2008 10:19 AM EST

Dear Clients,

Machine vent6.light-speed.com stopped responding properly, we initiated a reboot and service should be back online shortly.

UPDATE: Server does not come back online after a reboot, our provider is looking into the problem.

UPDATE: All services online.

Thank you for your patience and understanding.

Affected Locations:
     •   Dallas, Texas
Posted 7/26/2008 7:12 PM EST

Dear Clients,


Our provider in frankfurt will be performing a scheduled maintenance on July 30th 3:00AM Frankfurt time. The maintenance will last about 30 minutes. Your servers will go back online automatically and your setting will be saved.

"wir werden am 30.07.2008 ab 03:00 Uhr Wartungsarbeiten an den Foundry Switches durchführen. Das Wartungsfenster ist mit 30 Minunten angesetzt und dient dem aktualisieren der Software auf den Systemen."



Thank you for your patience and understanding
Affected Locations:
     •   Frankfurt, Germany
Posted 7/25/2008 11:35 AM EST

Dear clients,

The machine ts10.light-speed.com stopped responding properly, we initiated a reboot and the server should be back online shortly.

We will update this news as soon as we have more information.

UPDATE 12:28 PM : The machine did not reboot properly, our provider is looking into the problem, at this point we don't have an ETA, it might be a hardware failure.

UPDATE 12:52 PM : Machine was rebooted manual by the datacenter and all service are now back online


Thank you for your patience and understanding

Affected Locations:
     •   Los Angeles, California
Posted 7/23/2008 12:19 PM EST

Dear Clients,

On June 25th at around 10:00AM EST our London provider will be performing a network maintenance which will affect your service. This maintenance will last about 30 minutes, and during this time, your service will be unavailable.

Your servers will go back online automatically and your settings will be saved.


Thank you for your patience and understanding.

Affected Locations:
     •   London, England
Posted 7/23/2008 10:28 AM EST

Dear Clients,

We deeply apologize for the inconveniences caused by the last two days outages. Especially not being able to communicate through the website or send bulk emails out because our back end is hosted in Chicago as well.
We issued a credit of 7 days of service to all Chicago clients even if these events were out of our hands.

Our Chicago provider experienced two major DDOS attacks on their network on the 20th, one in the morning and one at night.
It took a long time to mitigate the attacks because of their magnitude, our providers core routers were overloaded.

Tonight, July 21th a distribution switch failure afflicted our provider causing another extensive outage.
It is the first time in almost four years that we had such a problem with our Chicago Provider.
We understand that these types of issues do happen with any provider but we are extremely disappointed in their resolution time.

We thrive in giving the best service and support as possible and we assure you that these events are completely out of the ordinary.

Thank you for your patience and understanding.

Affected Locations:
     •   Chicago, Illinois
Posted 7/22/2008 12:45 AM EST

Dear Clients,

At approximately 7:00 PM our Chicago provider had a network issue affecting about 90% of our machines.

They are still actively working on the problem. We will update this news as soon as the problem is completely resolved and with an official statement from our provider.

UPDATE: This major outage is due to an extremely large DDOS attack to our provider network rendering their core routers overloaded. They initiated a null route of the IP's affected but unfortunately the routers are taking a long time to propagate because of the overloading.

UPDATE 8:45PM : All Service are back to normal, Thank you

We apologize for the inconveniences and thank you for your patience


Affected Locations:
     •   Chicago, Illinois
Posted 7/20/2008 9:49 AM EST

Dear Clients,

On June 23th at around 3:00AM EST our North Carolina provider will be performing a network maintenance which will affect your service. This maintenance will last about 30 minutes, and during this time, your service will be unavailable.

Your servers will go back online automatically and your settings will be saved.


Thank you for your patience and understanding.

Affected Locations:
     •   Charlotte, North Carolina
Posted 7/18/2008 1:09 PM EST

Dear Clients

There is currently a network issue affecting vent53.light-speed.com & vent45.light-speed.com in Toronto.
Our provider is aware of the situation and they are working on the problem. We did not receive an ETA yet.

We apologize for the inconveniences and we will update this news as soon as we have more information

UPDATE: Vent53.light-speed.com is still experiencing issues. We are working with our provider to find the cause. If you want to be moved to another location we can do so freely, please contact us on the
live chat or in a trouble ticket.


Thank you for your patience and understanding
Affected Locations:
     •   Toronto, Ontario
Posted 7/16/2008 11:07 PM EST

Dear Clients,

The machine vent18.light-speed.com stopped responding properly, we are attempting a reboot.

We will update this news as soon as we have more information.

UPDATE 5:00 PM EST: Reboot was successful all servers are online

UPDATE 8:00 PM EST: The machine is having problems where some servers will randomly crash, we are investigating the cause.

UPDATE 10:00 PM: We have restarted the system completely at around 9:00PM and since then there were no crash, we will keep monitoring it closely.

Thank you for your patience and understanding.

Affected Locations:
     •   Dallas, Texas
Posted 7/16/2008 4:54 PM EST

Dear Clients,

There is currently a netowrk issue affecting the chicago datacenter.

Our provider is aware of the situation and is working on getting it completely resolved as soon as possible.

we will update this news as soon as we have more information.


Thank you for your patience and understanding.

Affected Locations:
     •   Chicago, Illinois
Posted 7/11/2008 9:02 PM EST

Dear Clients,

The machine ts4.light-speed.com stopped responding to any commands.

We will attempt a reboot and will update this news as soon as we have more information.

UPDATE 10:20PM EST: All servers are back online.

Thank you for your understanding and patience.
Affected Locations:
     •   New Jersey
Posted 7/8/2008 10:07 PM EST

Dear clients,

There is currently a network issue affecting 3 of our machines in LA vent20.light-speed.com, vent34.light-speed.com, vent55.light-speed.com.

Our provider is working on the problem and it should be back to normal shortly.


Thank you for your patience and understanding.
Affected Locations:
     •   Los Angeles, California
Posted 7/6/2008 8:08 PM EST

Dear Clients,

There is currently a data center issue with the Portugal provider, we do not have an ETA on the problem yet.

We will update this news as soon as we have more information.


Thank you for your patience and understanding.

Affected Locations:
     •   Portugal
Posted 7/6/2008 12:13 AM EST

Dear Clients,

vent60.light-speed .com is having a network issue causing 50% packet loss, we are investigating and will get this resolved as soon as possible.

UPDATE: This was resolved

Thank you for your patience and understanding
Affected Locations:
     •   Dallas, Texas
Posted 6/29/2008 2:14 PM EST

Dear Clients,

There is currently a data center issue affecting our London provider, we do not have an ETA for the moment.

UPDATE: We have 1 machine still offline in London, ts12.light-speed.com. The downtime is due to power failure in the data center, we are awaiting an official explaination.

UPDATE: ALL Servers back online.

Thank you for your understanding and patience
Affected Locations:
     •   London, England
Posted 6/29/2008 12:41 AM EST

Dear clients,

Tomorrow morning at around 8:00AM EST we will be performing a maintenance on ts7.light-speed.com.

Last Saturday the machine ts7.light-speed.com was on had a hardware failure and we had to move all servers to a temporally machine until a replacement was ready.

The replacement is now ready and we will transfer ts7.light-speed.com servers on the machine, the maintenance will last around 20 minutes total.

Your servers will go back online automatically and your settings will be kept.


Thank you for your understanding and patience.
Affected Locations:
     •   Chicago, Illinois
Posted 6/27/2008 1:58 PM EST

Dear Clients,

vent34.light-speed.com started lagging and acting not properly and we are investigating the cause.

We will update this news as soon as we have more information.

***It appears the latency issue has surfaced again we are working with our provider to get the solution.***

UPDATE 1:00AM EST:
We are going to contact our provider about the issue again.

UPDATE 2:00AM EST:
Issue should be resolved again. If you have any issues feel free to submit a trouble ticket or contact us via Live Chat.

Thank you for your patience and understanding

Affected Locations:
     •   Los Angeles, California
Posted 6/24/2008 11:46 PM EST

Dear Clients,

ts7.light-speed.com stopped responding properly and we have been investigating the cause for the past few hours but without any success in fixing the problem.

We will initiate a reboot in the next few minutes to try to correct this problem.

This problem might be a hardware failure, if the reboot does not help we will move the servers to a backup machine.

We will update this news as soon as we have more information.

UPDATE: We are moving to a another machine, it will take 10-15 more minutes, sorry for the inconveniences.
UPDATE 5:00PM : The move was completed and all servers are back online

Thank you for your patience and understanding

Affected Locations:
     •   Chicago, Illinois
Posted 6/21/2008 4:29 PM EST

Dear Clients,

A small pourcentage of Comcast users are unable to connect to the Seattle network due to a routing issue between the Seattle network and these users.

This problem is unfortunaly outside our provider network and they have no control over it.

These type issues are usualy corrected automatically by the company at fault.
We have e-mailed the company in attempt to speed up the repairs.

We will update this news as soon as we have more information on the problem.

Thank you for your understanding and patience

Affected Locations:
     •   Seattle, Washington
Posted 6/12/2008 7:52 PM EST

Dear Clients,

There is currently a network issue with the Seattle provider, they are working on the problem and it should be back online shortly.

UPDATE: After further investigation this problem is affecting one of our machine only, we attempted a reboot but the machine did not come back online. We will update this ticket when we have more information on the problem.

UPDATE : 5:15AM Our provider found the issue with this machine and all service are back online.

Thank you for your patience and understanding
Affected Locations:
     •   Seattle, Washington
Posted 6/12/2008 4:18 AM EST

Dear Clients,

Maintenance Description:
From 5:00AM June 14, 2008 – 7:00PM June 14, 2008, the building that houses our Provider data center and offices will be conducting maintenance on their electrical systems and other building infrastructure. During these hours, they anticipate losing utility power for approximately 6 to 12 hours.


All generators and extra cooling are in place and will maintain the servers and network online during this maintenance window. They do not anticipate any downtime but if anything happens we will update this news as soon as we have more information.


Thank you for your understanding and patience.

Affected Locations:
     •   New Jersey
     •   Denver, Colorado
Posted 6/11/2008 7:48 PM EST

Dear Clients,

On June 16th 12:00AM EST (5:00AM UK TIME) our London provider will be performing a network maintenance which will affect your service. This maintenance will last about 30 minutes, and during this time, your service will be unavailable.

Your servers will go back online automatically and your settings will be saved.


Thank you for your patience and understanding.

Affected Locations:
     •   London, England
Posted 6/11/2008 12:02 PM EST

Dear Clients,

Our New York Provider will be performing an emergency maintenance tonight June 11th at around 1:00 AM EST.

During this maintenance window, our provider will be troubleshooting a router, in an effort to isolate reports of intermittent connectivity issues.

This may include a device reload, and/or the migration of our servers to other devices in our provider facility; however our provider will also be exploring other, less-impacting, means of resolution.

During this maintenance window servers might be unavailable for about 20-30minutes.


Thank you for your patience and understanding




Affected Locations:
     •   New York, NY
Posted 6/10/2008 8:13 PM EST

Dear Clients,


When joining your TeamSpeak server you might receive an error message from TeamSpeak that the server is "blacklisted".

This is due to an human error on this IP license and we sincerely apologize for the inconviniences.
We can reinstall a new server to a another IP if needed.

Update 11:30 AM EST: Thi issue was resolved with teamspeak.

Thank You for your patience and understanding while we resolve this issue with teamspeak.

Affected Locations:
     •   London, England
Posted 6/3/2008 10:12 AM EST

Dear Clients,

On wednesday morning June 4th starting at 7:00AM EST and ending at around 11:00AM EST we will be performing maintenance on ALL our servers.
We expect around 15 minutes of downtime per machine.

Your service will return online automatically and all your settings will be kept.


Thank you for your understanding and patience.

Affected Locations:
     •   Chicago, Illinois
     •   New Jersey
     •   Cincinnati, Ohio
     •   Dallas, Texas
     •   Los Angeles, California
     •   Seattle, Washington
     •   Atlanta, Georgia
     •   London, England
     •   Herndon, Virginia
     •   Montreal, Canada
     •   Frankfurt, Germany
     •   San Jose, California
     •   Denver, Colorado
     •   Charlotte, North Carolina
     •   New York, NY
     •   Toronto, Ontario
     •   Tampa, Florida
     •   Portland, Oregon
     •   Portugal
     •   Amsterdam, Netherlands
Posted 6/1/2008 6:38 PM EST

Dear Clients,

vent8.light-speed.com stopped responding and we are investigating the cause.
We will update this news as soon as we have more information.

UPDATE 2:00: Reboot successful all servers back online

Thank you for your patience

Affected Locations:
     •   Dallas, Texas
Posted 5/29/2008 1:40 PM EST

Dear Clients,

There is a major problem at LINX (the London Internet Exchange)
The LINX is where most UK and many Europe internet provider exchange internet routings.

This is causing major packet loss and latency issue to our London location.

You can see here on the LINX web site the drop in transfer on their graph:
https://www.linx.net/pubtools/trafficstats.html

Unfortunaly this issue is out of our provider network/hands.


UPDATE 3:00PM: LINX is slowly coming back to normal and there the packet loss and latencies are reduced, hopefully they will be back fully operational soon.

UPDATE 8:00PM LINX returned to normal and this problem is now resolved.

Thank you for your understanding and patience.


Affected Locations:
     •   London, England
Posted 5/27/2008 2:10 PM EST

Dear Clients,

There is an issue currently affecting our Dallas location causing certain network problems. Our provider is currently looking into the issue and will work dillegently to have it solved as soon as possible and will post further updates here as they become available.

UPDATE 6:35AM: This problem is now resolved.



Thank you for your understanding and patience.
Affected Locations:
     •   Dallas, Texas
Posted 5/21/2008 10:18 PM EST

Dear Clients,

Vent11.light-speed.com stopped responding properly, we initiated a reboot and if the problem is not hardware related the servers should come back online in the next 5-10 minutes.

UPDATE: 9:38 PM: All servers are back online.

Thank you for your understanding an patience.
Affected Locations:
     •   Dallas, Texas
Posted 5/26/2008 9:24 PM EST

Dear Clients,

There is currently a network problem with our Frankfurt provider, they are aware of the issue and are working on the problem.

We do not have any time frame for the moment, we will update this news as soon as we have more information.

Thank you for your patience.

Affected Locations:
     •   Frankfurt, Germany
Posted 5/24/2008 11:14 PM EST

Dear clients,


There is currently a network issue with our Oregon provider, we will update this ticket as soon as we have more information.

UPDATE: 10:45PM: This issue is now resolved

Thank you again for your patience

Posted 5/22/2008 8:58 AM EST

Dear Clients,

There is currently a network problem with our Frankfurt provider, they are aware of the issue and are working on the problem.

We do not have any time frame for the moment, we will update this news as soon as we have more information.

Thank you for your patience.
Affected Locations:
     •   Frankfurt, Germany
Posted 5/20/2008 3:05 AM EST

Dear Clients,

This maintenance was originally scheduled for the 20th but we had to postpone it.

We will be performing a maintenance on vent54.light-speed.com on the 22th May at around 9am.

This maintenance should take about 30 minutes to perform, your servers will be back online automatically and all your settings will be kept.

Thank You for your patience



Affected Locations:
     •   Toronto, Ontario
Posted 5/19/2008 9:06 AM EST

Dear Clients,

We are happy to announce the opening of a new European location, Portugal.
Portugal is great for Spain, Portugal and other south west European users.

If you wish to have your server moved to Portugal we can do so freely, simply create a trouble ticket requesting the move or contact us on the live support chat.

Thank You
Affected Locations:
     •   Chicago, Illinois
     •   New Jersey
     •   Cincinnati, Ohio
     •   Dallas, Texas
     •   Los Angeles, California
     •   Seattle, Washington
     •   Atlanta, Georgia
     •   London, England
     •   Herndon, Virginia
     •   Montreal, Canada
     •   Frankfurt, Germany
     •   San Jose, California
     •   Denver, Colorado
     •   Charlotte, North Carolina
     •   New York, NY
     •   Toronto, Ontario
     •   Tampa, Florida
     •   Portland, Oregon
     •   Portugal
Posted 5/18/2008 11:24 AM EST

Dear Clients,

Our Dallas provider engineers will be performing an annual IOS/firmware upgrade on the customer front end router on Saturday May 17th starting at 3:00am EST-6:00AM EST. Connectivity will be unavailable at various points during the above maintenance window. Although they expect this upgrade of the supervisor engines to only take approximately 15 minutes, they have scheduled a larger maintenance window in case of issues.

Your servers will come back online automatically and your settings will be kept.

Thank you for your understanding
Affected Locations:
     •   Dallas, Texas
Posted 5/8/2008 9:04 AM EST

Dear Clients,

There are two major network players in Dallas area that are causing network problems.

- Verizion

- Savvis

These two companies are having issues yet again in the Dallas area. You can check out the status of how the data is at http://www.internetpulse.net/. If you have data that hits either of those two networks then your data may get lost which causes the lag spikes.

Hopefully these companies will fix their problems soon and it will go back to normal.

Unfortunaly our provider has no control over these problems as these problems are outside their network.

Thank you for your understanding and patience.

Affected Locations:
     •   Dallas, Texas
Posted 5/16/2008 2:59 AM EST

Dear Clients,

There is currently a peering issue with our provider in Virginia and Los Angeles.

A few IP's stopped working, our provider is aware of the issue and they are working on the problem.

UPDATE: RESOLVED

Thank you for your patience and understanding.

Affected Locations:
     •   Los Angeles, California
     •   Herndon, Virginia
Posted 5/15/2008 3:24 PM EST

Dear Clients,

We will be performing a quick maintenance on ts12.light-speed.com the 17th May at around 10:00PM EST (18th May, 3:00AM London time).

The maintenance will last about 30 minutes, the servers will go back online automatically and all your settings will be kept.

Thank you for your understanding and patience

Affected Locations:
     •   London, England
Posted 5/14/2008 2:48 PM EST

Dear clients,

vent32.light-speed.com stopped responding, we iniated a reboot and the machine should be back online in the next few minutes unless there is a hardware issue.

UPDATE: All servers are back online.

Thank you for your patience.
Affected Locations:
     •   Dallas, Texas
Posted 5/13/2008 11:38 PM EST

Dear Clients,

There is currently a routing issue affecting the London Data center.

Update: The problematic links are now rerouted and it should be coming back to normal for most internet Providers.


Thank you for your patience and understanding
Affected Locations:
     •   London, England
Posted 5/13/2008 6:14 PM EST

Dear Clients,

Our Florida provider will conduct a short scheduled maintenance on the 14th of May at around 2AM EST.

The maintenance should last about 15 minutes.
Your server will be back online automatically and all your setting will be saved.


Thank you for your understanding.
Affected Locations:
     •   Tampa, Florida
Posted 5/13/2008 4:31 PM EST

Dear Clients,

There is an ongoing peering issue affecting our Chicago location.
Internet providers using ATT to reach the Chicago network are experiencing high packet loss and latency.

Our provider is aware of the problem and is working to resolve this issus as soon as possible

These problems are caused by a massive DDOS attack, the attack has been filtered by our provider anti-DDOS system but it is causing saturation on the ATT link.

This issue is now resolved.

Thank you for your understanding and patience.
Affected Locations:
     •   Chicago, Illinois
Posted 5/12/2008 5:00 PM EST

Dear Clients,

There is currently an issue with the Atlanta datacenter, our provider is investigating the cause and it should be back to normal shortly.


6:40AM: There was a small power issue that caused our machines to reboot, the servers are now all back online.

Thank you for your understanding and patience
Affected Locations:
     •   Atlanta, Georgia
Posted 5/10/2008 6:32 AM EST

Dear Clients,

We have detected a connectivity problem on vent51.light-speed.com, we are investigating this issue and will try to get this problem resolved as soon as possible.

We will make some tests and some network changes, these changes might cause some disconnections.

UPDATE: Network changes were made, we will keep monitoring this machine.

Thank you for your understanding and patience



Affected Locations:
     •   Denver, Colorado
Posted 5/7/2008 2:01 PM EST

Dear Clients,

Our North Carolina provider will conduct a short scheduled maintenance on the 9th of may at around 5AM EST.

The maintenance should last about 15 minutes.
Your server will be back online automatically and all your setting will be saved.


Thank you for your understanding.

Affected Locations:
     •   Charlotte, North Carolina
Posted 5/5/2008 11:37 PM EST

Dear Clients,

At around 8:00AM ts7.light-speed.com will go in maintenance for about 1 hour.
We will perform an operating system change and updates.

Your service will return online automatically and all your settings will be kept.

8:05AM: This maintenance is in progress
9:10AM: This maintenance is now completed.

Thank you for your understanding

Affected Locations:
     •   Chicago, Illinois
Posted 5/5/2008 1:35 PM EST

Dear clients,

There is currently a significant problem with LINX.

LINX:(LINX is where the majority of UK Internet Service Providers and content providers connect to each other and exchange traffic.)

There is a considerable amount of network disruption at other UK-EU providers as a result of this problem at LINX. If you use certain UK providers to connect to us you may see performance adversely affected and also packet loss; this is a problem at the provider/LINX end rather than our provider.

Unfortunately the problem is outside our provider control as LINX is a different network.

We will update this ticket as soon as we have news on the problem.


UPDATE: This issue is now resolved


Thank you for your patience and understanding.


Affected Locations:
     •   London, England
Posted 5/2/2008 8:11 AM EST

Dear clients,

Machine vent32.light-speed.com went offline at around 9:00PM.

We are investigating the problem and it should be back online shortly.

9:05PM: Rebooting the machine
9:10PM: Reboot successful and all servers are back online
9:15PM: Machine went back offline, we are investigating the issue.
9:15PM: There was a problem of autonegociation between the switch and network card, this issue should now be resolved.

Thank you for your patience and understanding.
Affected Locations:
     •   Dallas, Texas
Posted 4/30/2008 9:05 PM EST

London,UK has dropped offline, there apears to be networking issues associated with our provider. We are investigating the issue with our London,UK Provider.

UPDATE 7:55AM EST: ALL SERVERS ONLINE.

Thank you for your understanding and patience.

Affected Locations:
     •   London, England
Posted 4/30/2008 7:49 AM EST

Greetings,

STATUS: All servers are back online.
STATUS: All servers are back online.
STATUS: All servers are back online.

Frankfurt, Germany has dropped offline, there apears to be networking issues associated with our provider. We are investigating the issue with our Frankfurt, Germany location.

Thank you for your understanding and patience.


Frankfurt, Deutschland ist indirekt, apears, um gefallen die Netzwerkanschlußausgaben dort zu sein, die mit unserem Versorger verbunden sind. Wir forschen die Ausgabe mit unserem Frankfurt, Deutschland Position nach.

Danke für Ihr Verständnis und Geduld.
Affected Locations:
     •   Frankfurt, Germany
Posted 4/28/2008 3:06 PM EST

Dear Clients,

There are a few events in Dallas area that are causing network problems since yesterday afternoon the 23 April.

- There was a fiber cut yesterday on Abovenet network which created saturation of some internet lines.

- Level 3 had routing issues since around 2pm yesterday, our provider turned off their link to level3 but still many internet providers use that company to transfer their data. (issue resolved)

- ATT is having major issues in dallas area all their lines looks to be tuned off and it is still ongoing. See here: http://www.internethealthreport.com (select ATT) this issue is now resolved.


Hopefully these companies will fix their problems soon and it will go back to normal.


Unfortunaly our provider have no control over these events as these problems are outside their network.


Thank you for your understanding and patience.
Affected Locations:
     •   Dallas, Texas
Posted 4/24/2008 8:45 AM EST

Dear Clients,

Our North Carolina provider will conduct a short scheduled maintenance on the 25th April at around 5AM EST.

The maintenance should last about 15 minutes.
Your server will be back online automatically and all your setting will be saved.


UPDATE: This maintenance is ongoing and a litle late, we are waiting for an update from our provider as this maintenance went over it's anticipated time.

UPDATE: This maintenance was completed.

Thank you for your understanding.


Affected Locations:
     •   Charlotte, North Carolina
Posted 4/23/2008 7:40 PM EST

Dear Clients,

Vent45 stopped responding and our provider is investigating the cause.
We do not have a precise ETA for the moment.

We thrive in giving the best service possible and our Toronto provider is making it impossible by failing to resolve these issues in a timely manner.

UPDATE: This issue is now resolved.

We apologize for the inconveniences and thank you for your patience.


Affected Locations:
     •   Toronto, Ontario
Posted 4/20/2008 8:00 PM EST

Dear clients,

Our machine vent51.light-speed.com stopped responding at approximately 11:35AM, we have a technician investigating the issue and service will be back online as soon as possible.

Update: The router proving connection to one of our provider cages is defective, they are working on the issue and we received a 60 minute ETA from them at 1:00PM.

This issue is now resolved

Thank you for your patience and understanding.

Affected Locations:
     •   New Jersey
     •   Denver, Colorado
Posted 4/17/2008 11:55 AM EST

Dear Clients,

On April 13th and 14th at around 4:00AM EST to 6:00AM EST our Dallas provider will be performing network upgrades.

The upgrades will affect connectivity to your service for about 15 minutes and you may experience abnormal latencies in the maintenance window.

The servers will come back online automatically and your settings will be kept.


Thank you for your patience and understanding.

Affected Locations:
     •   Dallas, Texas
Posted 4/1/2008 8:42 PM EST

Dear Clients,

On Monday morning April 14th starting at 7:00AM EST and ending at around 11:00AM EST we will be performing maintenance on ALL our servers.
We expect around 15 minutes of downtime per machine.

Your service will return online automatically and all your settings will be kept.


8:15 AM: vent45.light-speed.com & ts23.light-speed.com did not reboot properly after an Operating system upgrade, we are investigating the cause and will update this news as soon as we have news.

9:30 AM: We are still trying to get this machine booting properly, we will be formating to a fresh OS install if we can not make it work in the next 30min. (This issue is now resolved, we gave 3 days of credit on all Toronto clients servers for the inconveniences.)


9:50AM: vent16.light-speed.com Network card is not responding properly, we have a technician investigating, service should be back online shortly. (this issue is now resolved)

Thank you for your understanding and patience.

Affected Locations:
     •   Chicago, Illinois
     •   New Jersey
     •   Cincinnati, Ohio
     •   Dallas, Texas
     •   Los Angeles, California
     •   Seattle, Washington
     •   Atlanta, Georgia
     •   London, England
     •   Herndon, Virginia
     •   Montreal, Canada
     •   Frankfurt, Germany
     •   San Jose, California
     •   Denver, Colorado
     •   Charlotte, North Carolina
     •   New York, NY
     •   Toronto, Ontario
     •   Tampa, Florida
Posted 4/3/2008 4:04 PM EST

Hello, there is currently a problem with vent32.light-speed.com; we are attempting to reboot the machine. We will update this news as soon as possible.


11:30PM: Server rebooted successfully and all service are back online.

Sorry for the inconveniences and thank you for your patience

Affected Locations:
     •   Dallas, Texas
Posted 4/10/2008 11:29 PM EST

Dear Clients,

On the morning of Friday April 11th, our Chicago provider will have a scheduled network maintenance from midnight to 4AM CDT.

This maintenance should not involve any downtime and should be relatively transparent as links being worked on will be taken down gracefully , you might experience disconnections while the route are modified.

There will then be a second maintenance on Saturday April 12th, from 2AM to 3AM CDT,it will definitely involve downtime for most of our customers. There will be upgrades made to a majority of our provider core routing equipment at this time.

Total downtime should not exceed 30 minutes.

Your servers will come back online automatically and your settings will be kept.

Thank you for your understanding.
Affected Locations:
     •   Chicago, Illinois
Posted 4/7/2008 5:37 PM EST

Dear Clients,

There is a Network issue with our Toronto provider, their upstream peering is currently experiencing intermittent connectivity issues.

They are aware of the issue and working on the problem. It should be back ot normal shortly.

12:25PM: This issue is now resolved.


Thank you for your patience and understanding.

Affected Locations:
     •   Toronto, Ontario
Posted 4/2/2008 12:10 PM EST

Dear Clients,

There is currently a router issue in Atlanta causing some connectivity issues.

Our Atlanta provider is aware of the issue and it should be back to normal shortly.

3:25 PM: This issue is now resolved.

Thank you for your patience


Affected Locations:
     •   Atlanta, Georgia
Posted 3/27/2008 3:14 PM EST

Dear Clients,

We are investigating a problem on vent45.light-speed.com. Our provider is looking into the issue and they will get the server back online as soon as possible.

4:15PM: Service is now restored.

Thank you for your patience.


Affected Locations:
     •   Toronto, Ontario
Posted 3/23/2008 3:48 PM EST

Dear clients,

Vent44 is experiencing connectivity issues, we are awaiting an ETA from our provider.

Our New york provider engeneers are working on the problem we did not receive a precise ETA yet.

12:05PM: This issue is now resolved.

Sorry for the inconviniences and thank you for your patience.

Affected Locations:
     •   New York, NY
Posted 3/16/2008 11:34 AM EST

Due to network issues in Frankfurt, Germany the location has been disabled for the time being.


Affected Locations:
     •   Frankfurt, Germany
Posted 3/15/2008 9:54 PM EST

Dear Clients,

Our Cincinnati provider will be conducting a scheduled maintenance to upgrade the routing equipment.

Event Date: March 2nd 2008
Event Time: 12:00am - 1:00am
Expected Downtime: 2-3 outages of 3-5 minutes, maximum of 10-15 minutes

The Ventrilo and Teamspeak servers will come back online automatically and your setting will be saved.

This maintenance was delayed till around 3:00am.

Thank you for your understanding.

Affected Locations:
     •   Cincinnati, Ohio
Posted 2/19/2008 3:06 PM EST